Monday blues? NOT!
Tuesday, May 27, 2014, 1:16 AM
Okay hi!
So it's like 12.31am now and I'm just lying on my bed reflecting about my day. And today was so.... Hmmm much of good and much of bad so my mood was literally on a roller coaster? But I'm glad everything ended on a good note :)
A happy selfie to start my post ;p
So I started work today at 8.30 for my hotel job and within the first 2 hours or so my mood was already half ruined because I was scolded by a taxi driver whose attitude really sucked. Okay.. So this group of guests came out of the lobby with their luggages and as usual I approached them to ask if they needed a taxi. They replied that they needed one to the airport. So I signaled M to get a taxi while I stood beside the first at the taxi queue to wait for the taxi. AND THEN, SUDDENLY, this taxi driver from somewhere behind the bushes (on the other part of the road) horned at me and signaled that he wants to take the guests. So I kind of signaled him to come over. BUT!!!! just when he was turning in, the taxi that M flagged for just turned in before that guy and so we gave the guests the first taxi and that dude who horned me did not get the guest in the end. OKAY FIRSTLY I need to admit it was my fault for not communicating clearly with M and that bushes dude and ended up having 2 taxis coming at the same time. Okay but anw so that bushes dude wind down his window and started scolding me. Say stuffs like "early in the morning don't make me angry I tell you" and when I told him to wait at the front so that I'll give the next guest to him, he exclaimed "don't order me around ! You think I what!" AFT JUST DOING THIS JOB FOR 3 WEEKS I gotta say that the attitude of most taxi drivers nowadays REALLY SUCKS. From picking customers to asking customers to get out of the car. It's so ridiculous to the extent that our overseas guests often questioned such attitudes and practices. Can't help but feel shameful as a Singaporean sometimes. Getting scolded and yelled at is bad enough. But M was also pissed off because yeah he also kind of blame me I guess. Like he flagged for a taxi and I ended up flagging for another one. That's a bad enough morning and it was only 1hr plus from the start of my work.
THEN. The day became worse. So I was idling around the lobby feeling sad and bad. And being bored, I just randomly decided to go to the concierge to nua since it was empty. AND JUST AT THIS TIMING, A GUEST CAME UP TO ME (thinking I was concierge) and asked for a Singapore map. Fair enough. So I just handed him the standard SG map that we have. Then he asked me where is Chevron house. Okay I weren't really sure but there was google right in front of me so why not just search right! I think he alr felt that I was dumb when I couldn't even point out the destination on his map ._. After which he started lamenting how big piece the map is and requested for a smaller size SG map which we don't have. okay that one really bobian unless I tear the map into smaller piece for him -.- he proceeded to tell me that the hotel gym isn't good enough for him to do weightlifting and asked for recommendations. OH MAN. Asking someone who don't even go gym. HAHAHHA so he kind of sensed that I was stuck and told me that it would be good to leave at message at his room when I find out where is the nearest gym he can weightlift. I then asked for his room number. After which he left.
HERE COMES THE HORROR!! I checked up on all the gym details and just when I was abt to leave the msg for him, I went to search for his room number on the system. AND IT SHOWS THAT THE GUEST FOR THAT ROOM NO. HAVE NOT EVEN ARRIVED AT THE HOTEL!! Screw my life!! It's either I heard the number wrongly or he have the number wrongly. So now I have neither his name nor room number, but am supposed to leave a measage for him. screwup#2 of the day. 👏👏👏
Screwup#3 of the day comes shortly aft that. So we have this guest arriving in our limo and I happened to be the one to escort her to the check in reception (kind of like VIP). So I led her to the elevator while she was on her phone. Then halfway in the elevator her line got cut off. -Volcano erupting-
Apparently she was on an important conference call and she was the host. So her mood was kind of screwed and was rushing the reception to quicken up the check in so that she can go to her room asap. I followed her all the way to her room and wanted to offer her my phone go call but I was hesitant because I was afraid that I'm doing things beyond what I should. But amidst all her frustrations, she smiled when I bade her goodbye and kept thanking me for being so sweet and helpful. I WAS MELTING MAN HAHAHA!! I mean, I tried to help and reassure her but ultimately still didn't help her solve the problem. This really shows how just some comforting words and empathy goes a long way even though you might not be able to solve the problem. And this made my day much better :D
Random selfie at lunch because IM A LONER 😭😭😭
OKAY anyway, today A made my day as well because he was telling me that M and he were talking abt me last week and they felt that I'm hardworking and am doing well in what I'm supposed to do. AWWWWW!! When your efforts get recognized by your manager and colleague... HAPPY IS AN UNDERSTATEMENT!! And A was telling me M wants me to get my own name tag ASAP so that if guests happen to want to compliment me it sth I will be rightly credited. I know from the bottom of my heart it will not happen but ITS THE THOUGHT THAT COUNTS! REALLY. :') I honestly don't think I'm even doing such a great job but nevertheless, these words totally motivated me to serve each and every guest better. And with that motivation, my day srsly just got better and better as I took the effort to engage all the guests that I took. MONDAY BLUES NO MORE! ;D
There's still this group of guests which I attended to today and I'm gonna see them again on Wed! Will update again when I catch up with the guests because it's kind of TOO LONG to type another para for this part.
So yeah! Kind of some up my day at work for Monday and here's to many more good days at work! HUAT AH!! 🍻🍻🍻
